Online customer service system in 20 languages, AI intelligent customer service support, message prediction read and unread status recognition, multi-merchant robot management, and instant messaging Chat features.
We have added a message interaction function between customer service agents, allowing customer service teams to seamlessly receive and respond to messages from each other, improving internal communication efficiency.
To improve the customer experience, we have added a message prediction feature that allows customer service to understand in advance what messages visitors are entering but have not yet sent, so that they can respond faster.
We have reconfigured the wk communication interface to ensure that messages can be received instantly and accurately reflect the online or offline status of visitors, providing customer service with accurate user status information.
In order to meet the needs of different users, we have added control switches for voice, pictures, files, messages, translation and message downloading, allowing customer service to flexibly adjust service methods according to actual conditions.
We have also launched an online dialing function that allows editing and control in the background, further enriching the ways and means of customer service.
In order to facilitate merchants 'mobile office, we have optimized the mobile merchant backend, allowing merchants to easily manage various functions on the PC backend using their mobile phones.
In addition, we have also completely optimized the UI chat window interface to make it more beautiful, atmospheric and fashionable, bringing users a more pleasant chat experience.
English 
Chinese
Comments0