Self-registration, free trial
- Enhance customer experience and increase business opportunity conversion rate by 50
- Improve online customer service efficiency and focus on online conversion
Multiple technical guarantees
- Dynamic DNS continues to be reconnected until it reaches
- Comprehensive SLA guarantee system, big data cluster deployment
multi-channel access
- AI intelligent customer service supports access through multiple channels such as desktop websites, mobile websites, apps, WeChat, Weibo, and SMS
- Customer service can receive visiting customers from all channels on one backend
Various reception methods
- Companies can decide whether to use manual customer service or robot customer service for reception based on their own business scenarios
- It can also be configured for manual customer service priority reception or intelligent robot customer service priority reception
Intelligent routing distribution opens efficient services
- Various allocation rules, idle rate allocation, random allocation, priority for regular customers, flexible selection
- Specify customer service and skill group allocation to provide the most suitable service
- When there is a large amount of consultation, support queues overflow and services sink, allowing users to no longer wait
Intelligent customer service robot, 7*24 hours a day service
- One-click activation, 24 hours a day, and bid farewell to queuing
- Man-machine collaboration model assists manual customer service and efficient reception
- Coverage, accuracy and other indicators are leading the industry
Full user portrait
- Connect with thinkphp system and combine with grouping system to accurately depict user portraits and complete user stratification
- Complete record of user trajectories such as region/session initiation page/source, and evidence-based proactive marketing
- Unified view of historical service records across all channels, and comprehensive grasp of user needs
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