Jinke CRM customer management system is mainly developed to help enterprises solve customer management problems encountered in daily work. Through Jinke CRM customer management system, different functions in corporate affairs can be operated. Users can customize field types. It can meet the needs of different enterprises. The Jinke customer relationship management system manages the most complete customer information of an enterprise. Comprehensive customer information covers all aspects of the entire front-end office field of the enterprise, such as marketing, sales, service and technical support. It brings unlimited added value to the enterprise. Jinke CRM customer management system is a software developed for sales management applications of small and medium-sized enterprises. It helps enterprises establish a standardized, accurate and immediate customer database, improve the relationship between enterprises and customers, and make customers feel the existence of the enterprise at all times. Keep abreast of changes in customers at all times. At the same time, it achieves easy, standardized and meticulous sales management. Improve management efficiency and master timely, accurate and comprehensive sales trends. A customer management tool that perfectly integrates core functions such as customer management, order management, contract management, after-sales management, invoicing and daily office. Make the customer relationship management process efficient, social, and automated, and achieve refined management.
Advantages of Jinke CRM customer relationship management system:
1. Realize remote and mobile office, and handle work affairs anytime and anywhere
No matter when and where, as long as you log in to the Jinke customer relationship management system, you can understand the company's application status, company finances, customer needs, and employee sales performance, handle work matters in a timely manner, and ensure that all work is carried out smoothly and efficiently. The perfect solution is that the management and business of the enterprise are not limited by region and can be covered in an unlimited range;
2. Resources are allocated on demand, reasonable and efficient
Information coordination and cooperation among departments can effectively avoid duplication and ineffective work and greatly improve information utilization. Resources are allocated on demand, efficient and reasonable, ensuring the effective development of various projects of the enterprise. Systematic management of customer data makes it easy to find, ensuring the reasonable and orderly allocation of customer resources.
3. Explore potential customers and seize business opportunities
Through one-click SMS/email care, we strive to catch the intended customers in the hands of every potential customer and salesperson; let you know all information about key customers or fast-transaction customers anytime and anywhere; customer care is especially important for any company. By increasing customer satisfaction through customer care, you can increase sales, increase secondary sales and the number of referral customers.
4. Optimize the sales process and improve customer satisfaction
Record customer follow-up status (including quotation records, documentary records, order records, etc.) in detail. The query results are clear at a glance, which improves service efficiency and increases customer satisfaction. Even if employees leave, business handover can be quickly completed and the loss of customer resources is avoided;
5. Low implementation costs and no training is needed for operation
No need to install, open online, pay annually, freely set accounts, and unlimited number of users, greatly reducing corporate costs;
6. Data is completely safe
Alibaba Cloud's high-end configuration server is used to provide daily data backup services. The system provides a variety of security mechanisms to ensure the confidentiality and integrity of data and ensure the normal operation of corporate departments 'businesses, including role allocation, user operation monitoring, log reporting, and security management. The system can share some data among some specific personnel to improve the utilization and security of data sharing. After the salesperson leaves, the customer information and all records of his interactions with customers are completely kept in the company!
What can Jinke's customer relationship management system bring to your business?
1. Unified planning and management of multiple departments and multiple authorities
The Jinke customer relationship management system emphasizes people-oriented team division of labor and cooperation in enterprise management. From marketing to contracts to after-sales service, the software gives full play to the capabilities of each person and every position, and concentrates the strength of the team to complete every customer-related matter. Customers can fully feel the spirit and capabilities of the company in purchasing goods and other activities, so that the company's image in the hearts of customers can be effectively improved through continuous contact with customers.
2. Effective and timely management of customer resources
By tracking customers in real time, the Jinke customer relationship management system can realize off-site sales and summary sales. It realizes the sharing of information resources in the front-end office field of the enterprise, and avoids the waste of resources caused by duplication of work and non-sharing of resources by different departments of the enterprise. It also solves the phenomenon of some employees leaving and losing orders.
3. To the company's senior decision-makers
For senior decision-makers (such as presidents, general managers, department heads, etc.), the Jinke customer relationship management system can understand the specific follow-up situation before, during and after sales. Give full play to everyone's abilities and concentrate the strength of the team to complete every customer-related activity. Make customers feel the strength and spirit of the company, and the image of the company in the hearts of customers is improperly improved in every contact with customers.
4. For business personnel
For business personnel (such as salespeople, customer service representatives, and field service engineers), through planned sales work arrangements and overall coordination mechanisms, no matter which link the staff is in, they can track customers and customer-related activities in a timely and rapid manner. Moreover, the responsibilities of staff in different links are clearly defined. Users always feel the existence of the company, but every contact with the company is different, thus eliminating customer boredom caused by repeated work. In this way, the company's attractiveness to customers has been improved and customer-related resources in the company have been used reasonably.
Jinke CRM Customer Relationship Management System v15.01 update record:
+ Added product batch import function
+ Added product batch deletion function
+ Summary statistics on new customer details page
* The problem of slow loading caused by too large optimized pictures
* Optimize high seas customer review logic
- Fixed duplicate recognition problem imported in the previous version
- Fix other known issues
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